How to Contact BTU
BTU Office Hours
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Lobby: |
7:00 AM to 6:00 PM, Monday - Friday
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Drive-thru: |
7:30 AM to 6:00 PM, Monday - Friday
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Shipping Address
205 E. 28th Street
Bryan TX 77803
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Billing/Correspondence Address
PO Box 8000
Bryan TX 77805
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View Larger Map
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Email Addresses
Customer
Service
Customers can contact Utility Customer Services (UCS) with questions about billing, energy usage, water meters, and numerous other options.
If a response is not received by the end of the next business day, please call BTU Customer Service at (979) 821-5700.
Meter Readings: To submit meter readings please log into the website and use the meter reading page.
- Webmaster
Only questions or comments regarding the technical aspects of the website should be sent to the webmaster all others should be sent to Customer Service.
Telephone Numbers
- Utility Customer Services (UCS) (979) 821-5700
- Toll Free Number (877) ENERG 4U or (877) 363-7448
- Utility Fax Number (979) 821-5795
- Electric Distribution (979) 821-5923
- 24-hour Outage/Emergency Hotline Phone: (979) 822-3777
- Transmission System Interconnections: (979) 821-5715
Employment
The City of Bryan's Human Resource department handles employment for BTU. To see
what current job openings there are, click
here.
Building A Home - Steps and Contacts
Planning on building a home? Click
here for the steps to receive electrical service.
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