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BTU Office Hours

8:00 AM to 5:00 PM, Monday - Friday

Shipping Address 205 E. 28th Street Bryan TX 77803	Billing/Correspondence Address PO Box 8000 Bryan TX 77805
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Customer Service


Customers can contact Utility Customer Services (UCS) with questions about billing, energy usage, water meters, and numerous other options.
If a response is not received by the end of the next business day, please call BTU Customer Service at (979) 821-5700.

Telephone Numbers

• Utility Customer Services (UCS) (979) 821-5700
• Toll Free Number (877) ENERG 4U or (877) 363-7448
• Utility Fax Number (979) 821-5795
• Electric Distribution (979) 821-5923
• 24-hour Outage/Emergency Hotline Phone: (979) 822-3777
• Transmission System Interconnections: (979) 821-5715

Employment

The City of Bryan's Human Resource department handles employment for BTU. To see what current job openings there are, click here.


Building A Home - Steps and Contacts

Planning on building a home? Click here for the steps to receive electrical service.


Feedback on Website

If you wish to provide feedback on our website or require support with any technical issues you have using this site, please email us at webmaster@btutilities.com.