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Customer Service
The Utility Customer Services (UCS) division is responsible for working with you
and any request you may have. Customers apply for electric, water, sewer, and solid
waste and security light services with UCS.
Contact Info: Customers can contact UCS with questions about billing,
energy usage, water meters, and numerous other options.
If a response is not received by the end of the next business day, please call
BTU Customer Service at (979) 821-5700.
Phone: 979-821-5700
Email:
UCISMan@btutilities.com
MONTHLY METER READING SCHEDULE
Click
here
to find out when your meter is scheduled to be read.
ACCOUNT INFO
With this system, you can place
Service Requests
and check your account status. For the first time ever, you can enjoy simple, secure, 24-hour access to
your utility account. It's just one more way that BTU is making your life a little
easier!
COMMERCIAL ACCOUNTS
Find out more about commercial accounts and download the application for commercial
accounts!
RESIDENTIAL ACCOUNTS
Download the application for residential accounts!
AUTOMATIC BANK DRAFT
Take the hassle out of paying your utility bill by signing up for BTU's automatic
bank draft option!
BUILDING A HOME - STEPS AND CONTACTS
Planning on building a home? Click
here
for the steps to receive electrical service.
You will need Adobe Acrobat Reader installed to view the above document.
BTU-TV
Our television commercials can now be viewed Online.
These are just two of the entertaining commercials that are now available to you
online.
ENERGY $AVINGS AND PROTECTION PROGRAMS
BTU is committed to providing our customers with low-cost, efficient, and environmentally-friendly
electric power. Our Energy $avings and Protection (E$P) programs help our
customers save money by lowering their peak demand while at the same time reducing
the amount of generation needed system-wide. In addition, they help protect your
valuable electronic devices from harmful voltage spikes.
Many homes have electronic equipment such as computers and TVs that are sensitive
to harmful power surges that do occur from time to time, making the
Whole House Surge Protection Program
a good defense. Your home may not have adequate insulation, in which case the
Low-Interest Insulation Loan Program
is a great solution. Want to buy a new air conditioner, heater, or home appliance?
Our
HVAC Loan Program
and
Appliance Financing Program
can help you make it a reality. Home and business owners alike can reap savings
with our
Compact Fluorescent Lighting Program,
or, if your business is looking into a full lighting system upgrade, contact BTU
about our
Commercial Lighting Program.
Each of our E$P programs is described below. For more information on any of these
programs, please call, (979) 821-5772.
WE CARE ABOUT OUR CUSTOMERS - ELECTRICAL SAFETY TIPS
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