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Contact Us

BTU Office Hours

8:00 a.m. to 5:00 p.m., Monday – Friday

Shipping Address

205 E. 28th Street
Bryan TX 77803

Billing/Correspondence Address

P.O. Box 8000
Bryan, TX 77805

Distribution & Transmission Warehouse

611 Union Street, Bryan 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday


Customer Service

Click here to email a Customer Service Representative
Customers can contact Utility Customer Services (UCS) via email with questions about billing, energy usage, water meters, and numerous other options.
If a response is not received by the end of the next business day, please call BTU Customer Service at (979) 821-5700.

Telephone Numbers

Utility Customer Services (UCS): (979) 821-5700
Utility Fax Number: (979) 821-5795
Report Outages: (979) 822-3777
Transmission System Interconnections: (979) 821-5715


The City of Bryan’s Human Resource department handles employment for BTU. To see current job openings, click here.

Building A Home – Steps and Contacts

Planning on building a home? Click here for the steps to receive electrical service.