BTU Office Hours
8:00 a.m. to 5:00 p.m., Monday – Friday
205 E. 28th Street
Bryan TX 77803
P.O. Box 8000
Bryan, TX 77805
Distribution & Transmission Warehouse
611 Union Street, Bryan 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday
Click here to email a Customer Service Representative
Customers can contact Utility Customer Services (UCS) via email with questions about billing, energy usage, water meters, and numerous other options.
If a response is not received by the end of the next business day, please call BTU Customer Service at (979) 821-5700.
Utility Customer Services (UCS): (979) 821-5700
Utility Fax Number: (979) 821-5795
Report Outages: (979) 822-3777
Transmission System Interconnections: (979) 821-5715
The City of Bryan’s Human Resource department handles employment for BTU. To see current job openings, click here.
Building A Home – Steps and Contacts
Planning on building a home? Click here for the steps to receive electrical service.