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Stop Service

In order to disconnect your service(s), we must obtain some information about you.

Please click here to fill out our Online Service Disconnect Form.

Please enter the requested information on the form page and click the Submit Information button to submit your information to our Customer Service department.

If a response is not received by the end of the next business day, please call BTU Customer Service at (979) 821-5700.

Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

BTU cannot guarantee that your service will be disconnected on your requested date, but we make every attempt possible to complete the disconnection on the desired date.