Customers have reported receiving scam calls from 833-702-3092 threatening immediate disconnection. BTU will not contact you in this way. Do not give out personal information over the phone. Hang up, report the call, and call us if you have any questions.
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BTU Office Hours
8:00 a.m. to 5:00 p.m., Monday – Friday
Physical Address
2611 N. Earl Rudder Fwy
Bryan, TX 77803
Billing/Correspondence Address
P.O. Box 8000
Bryan, TX 77805
Distribution & Transmission Warehouse
611 Union Street
Bryan, TX 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday
Telephone Numbers
- Utility Customer Services (UCS): (979) 821-5700
- contactBTU@btutilities.com
- Utility Fax Number: (979) 821-5795
- Report Outages: (979) 822-3777
Account / Billing Issues
For account questions, login issues, billing issues or other account inquiries.