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Bryan Texas Utilities

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Contact Us

BTU Office Hours

  • 8:00 a.m. to 5:00 p.m., Monday – Friday

Physical Address

  • 205 E. 28th Street
    Bryan TX 77803

Billing/Correspondence Address

  • P.O. Box 8000
    Bryan, TX 77805

Distribution & Transmission Warehouse

  • 611 Union Street
    Bryan, TX 77801
    Hours: 7 a.m. to 4 p.m., Monday – Friday

Telephone Numbers

  • Utility Customer Services (UCS): (979) 821-5700
  • Utility Fax Number: (979) 821-5795
  • Report Outages: (979) 822-3777
  • Transmission System Interconnections: (979) 821-5715


Email Customer Service

  • For account questions, login issues, billing issues or other account inquiries.

Report Electrical Issues – Non-Emergency

  • For non-emergency issue reporting including street light outages, downed or low hanging power wires, issues with power poles, trees or other electrical equipment.

Report Non-Electrical Issues – Non-Emergency

  • Use our Help Bryan issue reporting system for non-emergency issues including water and sewer, trash collection, potholes, hazardous dumping, property maintenance and many more.