Office Closure Notice:

The BTU lobby is unexpectedly closed due to a maintenance issue. Customers may still make payments online, at a kiosk, or via phone. The lobby will reopen at 8 am on 7/2/26.

The BTU lobby and drive-through will be closed on Fri. 7/3 in observance of Independence Day. We will reopen Mon. 7/6 at 8 am. Payments can be made online or at a BTU kiosk.

Contact Us

Use the form on this page to reach out if you have any questions.

About Us
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customer service

BTU Office Hours

8:00 a.m. to 5:00 p.m., Monday – Friday


Physical Address

2611 N. Earl Rudder Fwy
Bryan, TX 77803


Billing/Correspondence Address

P.O. Box 8000
Bryan, TX 77805


Distribution & Transmission Warehouse

611 Union Street
Bryan, TX 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday


Telephone Numbers

  • Utility Customer Services (UCS): (979) 821-5700
    • contactBTU@btutilities.com
  • Utility Fax Number: (979) 821-5795
  • Report Outages: (979) 822-3777

Account / Billing Issues

For account questions, login issues, billing issues or other account inquiries.

Email Customer Service