{"iconType":"icon","icon":"plus","color":"#f5d93f","hotspots":[{"position":{"x":7.47663451537225,"y":22.01338644681523},"alwaysFullscreen":false,"content":[{"params":{"text":"

Customer Mailing Address: Location where you receive your utility bill.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"b7682522-dc33-4b14-ae5d-7e82c95c83fe"}]},{"position":{"x":20.694258048663634,"y":1.8823818934692556},"alwaysFullscreen":false,"content":[{"params":{"text":"

BTU Mailing Address, Phone Number, and Office Hours: Did you know you can manage your utility bill online by logging onto our website at btutilities.com and setting up your own username and password? You can pay your bill, view your consumption, email BTU Customer Service questions, and much more.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"d820c807-0302-4d2b-bf9e-246b50c4f919"}]},{"position":{"x":75.96795646060943,"y":2.125321039493742},"alwaysFullscreen":false,"content":[{"params":{"text":"

Account Summary: This section has information about your account.<\/p>\n\n

Your BTU account number will assist you when calling in to inquire about your account or to make a payment through the Interactive Voice Response (IVR) system. <\/p>\n\n

Each location in the BTU service area has a billing cycle number associated with it. This cycle number determines the approximate day of the month your utility meter is read.<\/li>\n\t
Previous Balance - The amount your account was billed last month.<\/li>\n\t
Balance Forward - The amount billed last month that was not paid.<\/li>\n\t
Current Charges Due - Includes the due date and the charges you were billed for this billing period.<\/li>\n\t
Total Amount Due - The current amount due on your account.<\/li>\n\t
Amount Due After Due Date - The bill total for the month if paid after the due date, including a 5% late penalty.<\/li>\n<\/ul>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"fb1bdfb2-f297-4871-a8ea-7265fb9cc446"}]},{"position":{"x":53.53804985866041,"y":16.246212968742544},"alwaysFullscreen":false,"content":[{"params":{"text":"
Message Board: Message area includes information about holiday office closures, energy saving tips, and much more.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"1c7934c7-e062-422e-a292-8955b6f67a4d"}]},{"position":{"x":3.070760004275123,"y":27.119217573069328},"alwaysFullscreen":false,"content":[{"params":{"text":"
Meter Reading Summary: Includes your service address, location class, service date range, number of days billed for this billing period, meter number, previous and current readings, and total consumption. The Meter Multiplier is the number by which the reading on the meter must be multiplied to determine the correct consumption in kilowatt-hours (kWh) or kilowatt (kW) units.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"d42ce7dd-f0d6-4e13-a074-490f76b5c4f6"}]},{"position":{"x":7.0761004689088765,"y":39.76373154665597},"alwaysFullscreen":false,"content":[{"params":{"text":"
Electric<\/p>\n\n
- Electric Service - Includes the meter number, total consumption, the amount billed for electric service, and a graph of up to 13 months of your electric consumption in kWh.<\/li>\n\t
- Regulatory Charge - This pass-through charge includes transmission costs billed to BTU by other entities within the Electric Reliability Council of Texas (ERCOT) and other state or federal regulatory fees.<\/li>\n<\/ul>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"1bbc3375-b0df-40cb-85a9-488f749f9398"}]},{"position":{"x":7.877168561835626,"y":48.56966283552099},"alwaysFullscreen":false,"content":[{"params":{"text":"
  Water<\/p>\n\n
  - Water Service - Includes the meter number, total consumption, the amount billed for water service, and a graph of up to 13 months of your water consumption in gallons.<\/li>\n\t
  - Water Irrigation - Water used for irrigation. Irrigation meters will not have a graph of historical usage (if applicable).<\/li>\n<\/ul>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"4b396035-4794-4c2f-8447-96ea66601e3f"}]},{"position":{"x":15.88784949110313,"y":53.53715561719912},"alwaysFullscreen":false,"content":[{"params":{"text":"
    Other Charges: These include additional municipal services provided such as:<\/p>\n\n
    - Wastewater - Monthly service charge for sanitary sewer service.<\/li>\n\t
    - Solid Waste - Monthly service charge for garbage collection.<\/li>\n\t
    - Drainage & Transportation - Monthly fee allocated for the maintenance and improvement of drainage and transportation infrastructure.<\/li>\n\t
    - Security Light - An unmetered lighting service (if applicable).<\/li>\n<\/ul>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ce842789-e72f-4945-bcf6-23ec515dcfa7"}]},{"position":{"x":43.12416465061265,"y":58.79963563494023},"alwaysFullscreen":false,"content":[{"params":{"text":"
      Tax: Local and state taxes that BTU is required to collect.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"640a00c0-a56b-43cb-ab0a-bedcf2ac5f47"}]},{"position":{"x":85.58077357573043,"y":58.15689218510215},"alwaysFullscreen":false,"content":[{"params":{"text":"
      Total Current Charges: Total charges due for this billing period including all services and applicable charges shown above.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"f01685be-6fcf-4d43-935c-f8edd94ecd7c"}]},{"position":{"x":15.88784949110313,"y":73.75430624754785},"alwaysFullscreen":false,"content":[{"params":{"text":"
      BTU Address: The physical location of the BTU office.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"30a5e901-398f-410b-bf74-958e5260eb05"}]},{"position":{"x":23.09746232744389,"y":72.52072326037543},"alwaysFullscreen":false,"content":[{"params":{"text":"
      Bill Stub Message: Include your bill stub with your payment. If you are on Budget Billing, Recurring Credit Card, have a Credit Balance on your account, or this is your final bill, this section will state that information.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ab7723fc-e30c-49f2-882d-d28d8d0ede6a"}]},{"position":{"x":44.32576679000278,"y":87.23231054942383},"alwaysFullscreen":false,"content":[{"params":{"text":"
      Bar Code: Use this bar code at one of our four convenient kiosk locations to make a payment on your account.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"d0abb22a-b91b-46c5-9057-ed8df16e06f2"}]},{"position":{"x":44.72630083646615,"y":95.74311042469115},"alwaysFullscreen":false,"content":[{"params":{"text":"
      Scan Line: Used by BTU when processing your payment.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"b068c677-0062-48b1-aaa4-17dee813d939"}]},{"position":{"x":53.938583905123785,"y":51.84857194595408},"alwaysFullscreen":false,"content":[{"params":{"text":"
      PowerShare Donation Program<\/a> - amount donated to BTU's program that helps pay for low income families' utility bills. Amount is either rounded to the nearest dollar or a fixed amount of your choosing.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"64a9095a-52d9-4405-a082-974b71151dc2"}]},{"position":{"x":55.14018604451392,"y":38.94523568197881},"alwaysFullscreen":false,"content":[{"params":{"text":"
      Demand charge is a fee based on the highest amount of electricity a customer uses at once during a billing period. This fee is applied to commercial or large users as it covers the cost of maintaining infrastructure to meet peak demand. The charge reflects the customer\u2019s highest short-term power usage, not total energy consumption. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"1402021a-bd79-4757-ba01-fabf2834e084"}]}],"hotspotNumberLabel":"Hotspot #num","closeButtonLabel":"Close","disableScaling":false,"image":{"path":"images\/image-66f57257cc45a.png","mime":"image\/png","copyright":{"license":"U"},"width":1362,"height":1820}}

CUSTOMER NOTICE: