BTU offices will be closed Monday, Jan. 20 in observance of Martin Luther King, Jr. Day. Offices will reopen on Tuesday, Jan. 21 at 8:00am. Payments may still be made online or at a BTU kiosk.
Letters were mailed out on Nov. 13 to customers whose water line has an unknown material status. Water Services also created an online inventory map where customers can enter their address to view the classification status of their water line. Water Services staff will be conducting field investigations by digging small holes near the meter box to physically identify the line material. If a lead or galvanized line requiring replacement is found, staff will notify the customer immediately and advise on next steps. Note that, the city’s line runs from the water main to the meter box and the private side runs from the meter box to the home/business. The inventory process will continue until all water service lines have been identified.