Contact Us
BTU Office Hours
- 8:00 a.m. to 5:00 p.m., Monday – Friday
Physical Address
- 205 E. 28th Street
Bryan TX 77803
Billing/Correspondence Address
- P.O. Box 8000
Bryan, TX 77805
Distribution & Transmission Warehouse
- 611 Union Street
Bryan, TX 77801
Hours: 7 a.m. to 4 p.m., Monday – Friday
Telephone Numbers
- Utility Customer Services (UCS): (979) 821-5700
- Utility Fax Number: (979) 821-5795
- Report Outages: (979) 822-3777
- Transmission System Interconnections: (979) 821-5715
Online
Email Customer Service
- For account questions, login issues, billing issues or other account inquiries.
Report Electrical Issues – Non-Emergency
- For non-emergency issue reporting including street light outages, downed or low hanging power wires, issues with power poles, trees or other electrical equipment.
Report Non-Electrical Issues – Non-Emergency
- Use our Help Bryan issue reporting system for non-emergency issues including water and sewer, trash collection, potholes, hazardous dumping, property maintenance and many more.