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August 22, 2014

BTU Rolls Out New Online Outage Tracking Tool

Bryan, Texas – Bryan Texas Utilities (BTU) is pleased to announce the release of a new online outage tracking tool that will allow BTU customers the ability to view areas of BTU’s service territory that are affected by outages.  With the tool, BTU customers will be able view a map of BTU’s service territory and zoom in to individual outages to determine where the outage is located, streets affected, when the outage started, and number of customers affected.

“This is an excellent resource that gives customers the information that they need during an outage situation,” said David Werley, BTU Group Manager.  “Coupled with BTU’s automated meter reading capabilities, customers no longer have to call BTU to let us know that their power is out. The map should give customers comfort that we already know and provide some feedback on status.  This frees up BTU resources to restore power as quickly and safely as possible.”

The outage map can be viewed here: outages.btutilities.com

For more information contact:

Gina Florence, City of Bryan Communications and Marketing at 979.209.5141

Mike Connor, BTU Public Information Officer at 979.229.1622

David Werley, BTU Group Manager, Business and Customer Operations, at 979.821.5897

Posted in: Press Releases