Ways to Pay Your Bill

Need Help Paying Your Utility Bill?

If you need help paying your utility bill, there are programs and services that can assist you. Some of these programs work directly with you to provide you with monetary assistance, while others work on your behalf with “pledge assistance” and provide payment directly to BTU.

Payment Assistance Programs and Information

• BTU PowerShare (Customer Donation Program)
• Texas Utility Help
• 2-1-1 Texas (for information about assistance programs)

Pledge Assistance

For pledge assistance, you will need to have a Letter of Authorization completed so that BTU knows that an organization is working on your behalf with pledge assistance.

• Complete the Pledge Assistance Authorization Release Form

Here’s a list of Pledge Organizations you can contact:

• BVCAP | Phone: 979.595.2800
• Catholic Charities | Phone:979.822.9340
• Project Unity | Phone: 979.595.2900
• Salvation Army | Phone: 979.361.0618
• SOS Ministries | Phone: 979.775.5357
• St. Vincent DePaul | Phone: 979.775.2273

Automatic Bank Draft

• Bank Draft Authorization Form
• Bank Draft Cancellation Form

Payment Arrangement Request

Payment Arrangements are for accounts with an old debt or a balance transfer. These arrangements are set-up on a schedule and must be paid on-time to keep the agreement in good standing. Payment Arrangements are NOT an extension. If you need to request an extension, please contact a Customer Care Specialist at 979.821.5700.

• Payment Arrangement Request Online Form

Budget Billing

Budget Billing helps you plan your monthly finances. BTU will average your previous 12 months of bills, and will then set a fixed payment amount for the next 12 months. That way, you’re not hit with a larger bill in July and a smaller one in November. It all evens out. And no late fees or service disconnections can occur while you are on the Budget Billing plan.

• Budget Billing Online Form

Kiosks

Kiosks are a fast, convenient, and easy way to pay your bill.

Pay with:

• Cash, Check or Credit Card

Bring one of the following:

• Account Number
• BTU Bill
• Reminder Letter
• Keycard

IVR Phone Payments

Payments can be made with a credit or debit card through our Interactive Voice Response (IVR) Payment System. Here’s how:

1. Call 979-821-5700.
2. Press 1 for English or press 2 for Spanish.
3. Press 1 for Epay System.
4. Enter the account number followed by a pound sign.
5. The system says the account number. If correct, press 1. If not correct, press 2.

Mail Utility Bill Payments

Return the BTU remittance from the bottom of your bill, or write your BTU account number on your check or money order, and mail to the address below:

• BTU
  Attn: Customer Service
  P.O. Box 8000
  Bryan, TX 77805