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Bryan Texas Utilities

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Ways to Pay Your Bill

Need Help Paying Your Utility Bill?

If you need help paying your utility bill, there are programs and services that can assist you. Some of these programs work directly with you to provide you with monetary assistance, while others work on your behalf with “pledge assistance” and provide payment directly to BTU.

Payment Assistance Programs and Information

Pledge Assistance

For pledge assistance, you will need to have a Letter of Authorization completed so that BTU knows that an organization is working on your behalf with pledge assistance.

Here’s a list of Pledge Organizations you can contact:

Automatic Bank Draft

Payment Arrangement Request


Kiosks are a fast, convenient, and easy way to pay your bill.

Pay with:

  • Cash, Check or Credit Card

Bring one of the following:

  • Account Number
  • BTU Bill
  • Reminder Letter
  • Keycard

BTU Kiosk Locations Map: BTU Drive Thru, 205 E. 28th St. (Open 24 hours); HEB at Texas Ave. and Highway 21; HEB at 725 E. Villa Maria; Texan Market at Harvey Mitchell Parkway and Villa Maria

IVR Phone Payments

Payments can be made with a credit or debit card through our Interactive Voice Response (IVR) Payment System. Here’s how:

  1. Call 979-821-5700.
  2. Press 1 for English or press 2 for Spanish.
  3. Press 1 for Epay System.
  4. Enter the account number followed by a pound sign.
  5. The system says the account number. If correct, press 1. If not correct, press 2.

Mail Utility Bill Payments

Return the BTU remittance from the bottom of your bill, or write your BTU account number on your check or money order, and mail to the address below:

  • BTU
    Attn: Customer Service
    P.O. Box 8000
    Bryan, TX 77805