Bryan Texas Utilities offices will be closed on Monday, Jan. 20, in observance of Martin Luther King Jr. Day. Any start/stop service requests for these days will be processed when the offices reopen on Tuesday, Jan. 21. Please call (979) 822-3777 in the event of electrical outages. Kiosks will be open for customers needing to […]
New Project Construction Process
BTU acknowledges that construction projects follow tight timelines, and we aim to make working with our staff a pleasant and efficient experience. To prevent unnecessary delays, please review the process outlined below.
- Contact the New Services Assistant at (979) 821-5770 to set up a new project.
- Projects will be assigned to a Line Design Technician the following business day.
- A Line Design Technician will contact you within 2 business days from the date the project is assigned to set up an on-site appointment to determine electric service requirements.
- The Technician will work with you to determine the best route for electric service, while applying BTU standards.
- BTU’s Line Extension Policy will be applied to determine the portion, if any, of the total project cost you will be responsible to pay. This is known as the customer Aid in Construction amount (AIC).
- Once the AIC is paid (if applicable) and all required documents are provided, the project will be forwarded to the Distribution Operations department to be scheduled for construction. Construction schedules vary, but typically project construction will begin within 5-7 business days.