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Author Archive: BTU Communications

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December 12, 2014

BTU Preparing For Winter Months at Dansby Power Plant

BTU’s Dansby Power Plant was featured on KBTX News 3 recently as BTU gets ready to keep the heat on in homes during the winter cold snaps.

Posted in: Press Releases
November 24, 2014

BTU offices closed on Nov. 27 and 28 in observance of Thanksgiving

Bryan Texas Utilities offices will be closed on Thursday, Nov. 27 and Friday, Nov. 28, 2014, in observance of the Thanksgiving holiday. Please call (979) 822-3777 in the event of electrical outages. Kiosks will be open for customers needing to pay their bill according to the following locations and times: Texan Market (Harvey Mitchell Pkwy & […]

Posted in: Press Releases
November 18, 2014

BTU Begins Third Round of Pole Inspections and Maintenance Program

Bryan, Texas – Bryan Texas Utilities (BTU) has contracted with Osmose Utilities Services, Inc., to perform inspections and preservative treatment of wooden electric distribution poles. This program is part of an effort by BTU to identify poles that may need preventative maintenance or replacement as part of BTU’s overall preventative maintenance program. The first phase […]

Posted in: Press Releases
November 14, 2014

BTU Update on Power Outage

Bryan, Texas – A little after 10:00 p.m. on Thursday night, BTU experienced an outage on feeders out of its Atkins and Industrial Park substations. Some feeders were brought back into service within two minutes. Crews were dispatched to identify the problem and to restore power to all customers. Crews worked throughout the night and […]

Posted in: Press Releases
October 31, 2014

BTU Recognized for Customer Satisfaction Rating

Bryan Texas Utilities (BTU) adds another honor this year, their highest ever Customer Satisfaction Index, or CSI, rating from JD Power’s 2014 Electric Utility Residential Customer Satisfaction Study. The score is derived from responses by BTU customers who are contacted by the global market research firm. This national study, now in its 16th year, measures […]

Posted in: Press Releases
September 10, 2014

Third Award Honoring BTU – Website Takes Honors Nationally

The BTU Website has been named the winner of the Silver Circle Savvy Award — second place nationally — by the City-County Communications and Marketing Association (3CMA). The Website placed in the category of Digital/Interactive-Best Overall Website – population 0 – 85,000.

Posted in: Press Releases
August 29, 2014

BTU Conducting Aerial Inspections

Bryan, Texas – Bryan Texas Utilities will be conducting an aerial inspection of various elements of the BTU power system beginning Tuesday, September 2, 2014, thru Friday, September 6. The contractor will be using a helicopter to inspect parts of the BTU transmission system. This is an annual inspection program as part of an overall preventative maintenance […]

Posted in: Press Releases
August 22, 2014

BTU offices closed on Sept. 1, 2014, in observance of Labor Day

BTU offices will be closed on Sept. 1, 2014, in observance of Labor Day.

Posted in: Press Releases
August 22, 2014

BTU Rolls Out New Online Outage Tracking Tool

Bryan, Texas – Bryan Texas Utilities (BTU) is pleased to announce the release of a new online outage tracking tool that will allow BTU customers the ability to view areas of BTU’s service territory that are affected by outages.  With the tool, BTU customers will be able view a map of BTU’s service territory and zoom […]

Posted in: Press Releases
July 23, 2014

BTU Honored for Outstanding System Achievement

The System Achievement Award from the Texas Public Power Association honors member utility systems that are widely recognized in the public power field, have enhanced the prestige of public power, and have improved service to customers.

Posted in: Press Releases