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October 31, 2014

BTU Recognized for Customer Satisfaction Rating

Bryan Texas Utilities (BTU) adds another honor this year, their highest ever Customer Satisfaction Index, or CSI, rating from JD Power’s 2014 Electric Utility Residential Customer Satisfaction Study. The score is derived from responses by BTU customers who are contacted by the global market research firm.

This national study, now in its 16th year, measures customer satisfaction among 138 participating electric utility companies by examining six factors: power quality and reliability, price, billing and payment, corporate citizenship, communications; and customer service.

BTU received the highest overall satisfaction score among Texas electric utilities for residential customers participating in the survey, which includes investor owned, cooperative and municipal utilities. Power quality and reliability, billing and payment, and corporate citizenship all had significant gains this year, with the overall BTU score being 6% higher than last year’s CSI rating.

Also, in 2014 BTU received two prominent public power awards, at both the national and state level. In March, BTU was honored with the Reliable Public Power (RP3) Diamond Award from the American Public Power Association (APPA) in Washington D.C. In July, BTU was honored when it received the System Achievement award from Texas Public Power Association (TPPA) in Austin.

“We are honored that our customers have ranked us higher this year in the JD Power Customer Satisfaction Study,” said Gary Miller, BTU General Manager. “To be recognized positively by our customers makes us proud of the commitment shown by our employees and I believe that these results demonstrate that BTU is making a positive difference in the Bryan community.”

For more information contact:
Gina Florence, City of Bryan Communications and Marketing at 979.209.5141
David Werley, BTU Group Manager, Business and Customer Operations at 979.821.5897

Posted in: Press Releases