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December 31, 2020

BTU conducting customer service survey

Bryan Texas Utilities (BTU) has partnered with GreatBlue Research, LLC to conduct a customer satisfaction survey. GreatBlue is a tenured market research group based out of Connecticut. This customer satisfaction survey is separate from the City of Bryan’s survey gauging potential interest in a municipally owned broadband service that will occur in January.

The GreatBlue survey consists of polling randomly selected residential and commercial customers by phone and online regarding their experience doing business with BTU. BTU encourages those who have been contacted to participate, and appreciates feedback from our customers to help us consistently provide elite customer service, beneficial programs and high reliability.

Posted in: Press Releases