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February 14, 2021

BTU Offices Closed to Public on Monday and Tuesday

Bryan Texas Utilities (BTU) offices will be closed to the public on Monday, Feb. 15 and Tuesday, Feb. 16, 2021, but offices will remain manned by employees during those days. Offices are expected to reopen to the public on Wednesday, Feb. 17. Office hours will be adjusted as needed due to the winter weather.

Customers should rest assured that BTU will not be disconnecting service to those who are in arrears for the next week due to the extreme winter weather. Customers can still pay bills online, by phone and via kiosks at the BTU Main Office Drive Through, in the HEB on Highway 21, and the HEB on Villa Maria. It is encouraged to do as much business as possible online or by phone to avoid traveling during this time.

It is likely that the Brazos Valley will see power outages due to the forecasted winter weather. BTU is ready to respond should outages arise. The public’s patience is requested as travel is predicted to be highly impacted. If you experience an outage, there is no need to call. BTU’s Advanced Metering Infrastructure (AMI) alerts us as soon as your meter loses power. If an outage should occur, customers should turn off heaters and other major appliances to reduce the demand on the electrical system, leaving only a light or two on to be able to tell when power is restored. Reducing the demand on the electrical system helps line workers and system operators restore power quicker. Once power is restored, customer should wait 15 to 20 minutes before beginning to turn heaters and other appliances back on in gradual steps.

Posted in: Press Releases