Bryan Texas Utilities (BTU) continues to work with and encourage customers who have past due balances on utility bills to contact BTU to discuss arrangements for payment.
Bryan Texas Utilities (BTU) is warning the public about a phone scam affecting area customers. This fraudulent call is asking customers to render payment in a short time frame or services will be disconnected. While these calls appear to come from BTU’s phone number (979.821.5700), the number has been spoofed by the scammers to make their call appear legitimate.
Normal procedures for residential customers do not include a phone call from BTU, except in special circumstances, and a demand for immediate payment will not be made. Instructions on payment for outstanding balances are sent via mail. For commercial customers, calls are made during normal business hours to discuss payments—calls are not made after 5 p.m. or on weekends.
If you receive a phone call, you may check its validity by calling BTU at 979.821.5700 or by checking your account for outstanding balances online at www.btutilities.com. Should you receive a call that you suspect is a phone scam, please call the Bryan Police Department at 979.209.5300.